Terms & Conditions

These Terms & Conditions apply to your use of this website and any purchases made through it. By accessing this website or placing an order, you agree to be bound by these terms.

About Us

This website is operated by Mycobio Limited (“we”, “us”, “our”), a New Zealand business providing mushroom-related products, foods, extracts, grow kits, and educational content.

Use of This Website

You agree to use this website lawfully and not in any way that may damage, disrupt, or interfere with its operation or security.

All content on this website, including text, images, logos, and designs, is owned by or licensed to us and may not be copied, reproduced, or used without permission.

Product Information

We take reasonable care to ensure that product descriptions, images, pricing, and information are accurate and up to date. However:

Natural, handmade, or perishable products may vary slightly
Images are indicative only
Information is provided in good faith and for general purposes

We reserve the right to correct errors or update information at any time.

Orders & Payment

All orders are subject to availability and acceptance.

Prices are shown in New Zealand dollars (NZD) and include GST where applicable. Payment must be received in full before an order is dispatched.

Payments are processed securely through trusted third-party payment providers. We do not store full credit card details.

Shipping & Delivery

We aim to dispatch orders promptly, but delivery times are estimates only and may vary due to factors outside our control.

Risk in goods passes to you upon delivery. Please inspect your order on arrival and notify us as soon as possible if there is an issue.

Refunds & Returns

Our Refunds & Returns Policy forms part of these Terms & Conditions.

Nothing in these Terms limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993 (CGA).

Consumer Guarantees (New Zealand)

If you are purchasing as a consumer under New Zealand law, you are entitled to the guarantees provided by the CGA.

If goods are faulty, damaged, or not as described, we will provide an appropriate remedy in accordance with the CGA. Depending on the circumstances, this may include a repair, replacement, or refund.

Health & Medical Disclaimer

Information provided on this website, including product descriptions, blog content, educational materials, and testimonials, is for general information purposes only.

Our products are not intended to diagnose, treat, cure, or prevent any disease, and nothing on this website should be considered medical advice.

Individual responses to foods, supplements, or extracts may vary. You should always consult a qualified healthcare professional before using any new product, particularly if you are pregnant, breastfeeding, have a medical condition, or are taking medication.

We do not make therapeutic or medical claims beyond what is permitted under New Zealand law.

Limitation of Liability

To the extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from the use of this website or our products.

Nothing in these Terms limits liability where it cannot legally be excluded under New Zealand law.

Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information in accordance with the Privacy Act 2020.

Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will take effect once published on this page.

Governing Law

These Terms & Conditions are governed by the laws of New Zealand. New Zealand courts have exclusive jurisdiction.

Contact

If you have any questions about these Terms & Conditions, please contact us at:
[email protected]

Last updated: [insert date]