Refunds and Returns
This policy is in addition to your rights under the New Zealand Consumer Guarantees Act (CGA).
If a product is faulty, damaged, or not as described, we will provide an appropriate remedy in line with the CGA. Depending on the issue, this may include a replacement, repair, or refund.
Change of Mind: We do not offer refunds or returns for change of mind. This applies to all products we sell.
Grow kit products
Mushroom grow kits are living, perishable products and are sensitive to handling, storage, and growing conditions.
We do not accept returns or offer refunds for:
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Change of mind
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Issues caused by growing conditions, environment, or care after delivery
If your grow kit arrives:
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Damaged
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Incorrect
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Or has a fault that is our responsibility
Please contact us as soon as possible (photos help). We will work with you to provide an appropriate remedy in line with the CGA.
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Mushroom Supplements & Extracts
Our extracts and mushroom coffee products are consumable goods.
We do not accept returns or offer refunds for:
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Change of mind
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Taste or personal preference
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Personal response or results
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Opened or used products
If a product arrives:
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Damaged
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Incorrect
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Or faulty
Please contact us as soon as possible and we will arrange a remedy in line with the CGA.
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OGM! Food Products (Perishable)
Our food products are fresh or perishable.
We do not accept returns or offer refunds for:
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Change of mind
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Incorrect storage after delivery
If a food product arrives:
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Damaged
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Incorrect
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Or spoiled on arrival
Please contact us as soon as possible (photos help) so we can resolve the issue promptly in line with the CGA.
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Shipping issues
If your order is:
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Lost in transit
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Significantly delayed
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Or arrives damaged
Please contact us and we will investigate with the courier and work towards a fair outcome.
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How to Contact Us
To report an issue, email [email protected] and include:
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Your order number
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A brief description of the issue
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Photos where relevant
We aim to be fair, transparent, and responsive in all cases.
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