Because of the perishable nature of our products, we can not offer a refund or a return. This is in line with NZ consumer laws.
However, if it is faulty through due to a manufacturing defect we will offer a replacement with free shipping.
If there is a failure that is not due us, we may still offer a replacement, but you will need to cover shipping.
Failure that may be due to us.
- Mould. Any mould that is present when the bag is made will grow more quickly than the mushroom mycelium. This means it presents itself within the first 2 weeks (before pinning). The chances of this happening is very low, but still does happen occasionally. Our rate of contamination is less than 1%
- Failure to colonise. There is a possibility that the bag will fail to colonise and therefore not grow. The chances of this occurring have so far been non-existent.
Failure that is not due to us
- Any mould that grows after 2 weeks. This will usually be due to contamination after the bag was made and sent.
- Failure of mushrooms to grow. Your success is largely down to how well you can grow them. For this, we provide much support and assistance, but ultimately it is your responsibility.
In both of these cases, we may still replace the bag for you, as we still would like you to have a great experience with growing.
