March 4, 2024

Refunds and Returns

Depending on the type of product we offer a different policy that covers returns and refunds. For Mushroom Grow Kits & OGM! Food products Due to the perishable nature of these products, we do not offer a refund or a return. This is in line with NZ consumer laws. However, if it is faulty through due to […]

Depending on the type of product we offer a different policy that covers returns and refunds.

For Mushroom Grow Kits & OGM! Food products

Due to the perishable nature of these products, we do not offer a refund or a return. This is in line with NZ consumer laws. However, if it is faulty through due to a manufacturing defect, we will offer a replacement with free shipping. If there is a failure that is not due us, we may still offer a replacement, but you will need to cover shipping.

Grow Kits: Failure that may be due to us.

Mould. Any mould that is present when the bag is made will grow more quickly than the mushroom mycelium. This means it presents itself within the first 2 weeks (before pinning). The chances of this happening is very low, but still does happen occasionally. Our rate of contamination is less than 1%
Failure to colonise. There is a possibility that the bag will fail to colonise and therefore not grow. The chances of this occurring have so far been non-existent.

Grow Kits: Failure that is not due to us

Any mould that grows after 2 weeks. This will usually be due to contamination after the bag was made and sent.
Failure of mushrooms to grow. Your success is largely down to how well you can grow them. For this, we provide much support and assistance, but ultimately it is your responsibility.

In both of these cases, based on our discretion, we may still replace the bag for you.

For Mushroom Supplement products

Mushroom Coffee’s and Extracts

We want you to be satisfied with your OGM! Mushroom Supplement purchase.

If you’re not fully satisfied with your purchase, we offer a hassle-free return process.

Any unopened, unused products within 30 days of the order’s shipping date are eligible to be returned with a prepaid return label that we will provide you with.

If it has been 30 days or less since your item has shipped, please contact us for a prepaid return label.

If it has been 31-60 days since your item shipped, you will be responsible for shipping, handling, and other additional charges. OGM! will not reimburse any shipping expenses for items being returned after 31-60 days.

For items being returned 31-60 days after your order shipped, please follow these steps to return your order:

Repackage your items with the original packing slip. If you do not have the original packing slip, please contact us.

Mail your order back to:
Ohau Gourmet Mushrooms
680 Muhunoa West Road
Ohau, LEVIN 5570

Once the package has been received by us and the items have been verified, we will refund the returned items, and notify you via email.

Please allow 2-4 business days for any returns to be processed upon arrival. We will work hard to process your return as quickly as possible, however, we might experience delays on weekends and holidays.

RETURNS AFTER 60 DAYS

Returns sent to us after 60 days are not eligible for refunds. We have this policy in place to ensure the quality and freshness of our products for all of our customers. We appreciate your understanding.

OPENED/USED ITEMS

We only will accept returns of all unopened items 60 days from the shipping date.

We cannot accept returns of opened products. No exceptions.

DAMAGED OR DEFECTIVE ITEMS

If your product arrives damaged or defective in any way upon receiving it, contact us immediately at info@mycobio.co.nz

Please provide details of the issues and photos if possible. We will require the match number, which can be found on a sticker the bottom of our bottles and the back of our pouches. If it is deemed a defective or damaged product, a refund or replacement will be provided at no cost to you.

Please note that we are unable to accept returns of damaged items.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 2-3 business days.

LATE OR MISSING REFUNDS

All refunds will be issued back to the original form of payment used for purchase. Refunds typically take 3-5 business days to be processed.

While most refunds reflect into your account within 3-5 business days, on occasion, it can take up to 7-10 days or longer. The exact refund time is dictated by your bank and/or card issuer.

If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted, especially on weekends and holidays.

If you’ve done all of the above, and you still have not received your refund please contact our support team.

EXCHANGES

We believe in finding the right product for you. If you have an unopened item you’d like to exchange, we’re here to help make the process as smooth as possible.

Here’s how it works:

If the new item is more expensive: We’ll send you an invoice for the price difference.
If the new item is less expensive: We’ll refund you the price difference.
If it has been 30 days or less since your item shipped, and it is unopened, please contact us for a prepaid return label and let us know what you’d like as a replacement.

Once your order has shipped back to us, we’ll ship your replacement order and confirm via email.

If it has been 31-60 days since your order has shipped, you will be responsible for shipping, handling, and other additional charges.

Follow these steps to return your order:

Repackage your items with the original packing slip. If you do not have the original packing slip, please contact us.
Mail your order back to: