Support

If you are growing a mini-farm and looking for help. We try to respond to all support issues as soon as possible. However, we appreciate your patience as we’re a working farm and in a rural location. Often we have no cell reception and our interest connection is very slow.

BEST WAY TO MAKE CONTACT

1. Use the live chat feature at the bottom of this page. If you would like to send photo’s you can attach them to the chat.
2. We are generally less able to respond to support related emails. If you need to use [email protected].
3. We try to get back to live chats within half an hour, but If you haven’t heard back from us in 24 hours assume something went wrong, so give us a call instead.

Before contacting us, please check the knowledge base below. Most enquiries and support questions are covered there. The 2 most common are that it’s not starting to pin, or started but stopped. Please see ‘6. If it hasn’t gone as expected‘ below.