Before contacting us, please check the knowledge base below. Most enquiries and support questions are covered there. The 2 most common questions are: it has not started to pin and, it started pinning but stopped. Please see ‘6. If it hasn’t gone as expected‘ below.
Use the live chat feature at the bottom of this page. Please attach a photo of the problem and include the batch number on the side.
We try to get back to live chats within half an hour, but If you haven’t heard back within 24 hours assume something went wrong, so give us a call instead.
We try to respond to all support issues as soon as possible. However, we appreciate your patience as we’re a working farm and in a rural location. Often we have poor cell reception and our internet connection can be slow.
Organising a tour
If you would like to arrange a tour please contact Jude. We can only accommodate tours of about 30 people and a minimum of 8. Also note: you will be required to park on the road and walk in. It’s a short walk through the orchard. If you have people with mobility issues we can pick them up from the gate.
