If you are growing a mini-farm and looking for help. We try to respond to all support issues as soon as possible. However, we appreciate your patience as we’re a working farm and in a rural location. Often we have no cell reception and our interest connection is very slow.
BEST WAY TO MAKE CONTACT
- Use the live chat feature at the bottom of this page. If you would like to send photo’s you can attach them to the chat.
- We are generally less able to respond to support related emails. If you need to use [email protected].
- We try to get back to live chats within half an hour, but If you haven’t heard back from us in 24 hours assume something went wrong, so give us a call instead.
Before contacting us, please check the knowledge base below. Most enquiries and support questions are covered there. The 2 most common are that it’s not starting to pin, or started but stopped. Please see ‘6. If it hasn’t gone as expected‘ below.