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SHIPPING & CUSTOMER CARE

IMPORTANT: before checking out.

Shipping time

  • We aim to ship your order the same (for AM orders) or the following day (PM orders). 

Delivery Time

  • North Island:  We use NZ Post overnight delivery. Generally it is next day urban areas, 2-3 days rural.
  • South Island: The default is 'economy' which is usually 2nd day or 3-4 days rural.
  • NZ Post is our logistics partner, we do not have control or responsibility for the service they provide.

Rush Orders

  • Let us know if you are working on a deadline, like a birthday. In the comments section at checkout please let us know the date, we will time delivery based on that.

Our customer care

  • We pride ourselves on our service and are committed to delivering joy to you.
  • If you are not sure what to do, first read the information in the learn section of the website. If it still does not make sense please contact us.

Guarantee

  • Fellow mushroom farmers, have had a lot of success in their 'grow'. However, if things are going wrong, we offer exemplary support in helping people be successful. If it's a problem that has from our error, we have a replacement policy so we can send you a new one.
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