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Things to know

IMPORTANT: before checking out.

Lead-time:

  • We aim to get the order to you within a couple of days, but in some cases, it may take a week.
  • Let us know if you are working on a deadline, like a birthday. In the comments section at checkout please let us know the date, we will time delivery based on that.
  • We do not usually dispatch orders on FRIDAYS, Contact us if you need otherwise.
  • We make the mini-farm to order but may hold it for a few days in our incubation room to make sure it's healthy.
  • North Island:  We use NZ Post overnight delivery in the 
  • South Island: The default is 'economy' (usually 2nd day) There is an option for next day (which is exceedingly expensive..
  • NZ Post is our logistics partner, we do not have control or responsibility for the service they provide.

Our customer care

  • We pride ourselves on our service and are committed to delivering joy to you.
  • If you are not sure what to do, first read the information in the learn section of the website. If it still ain't making sense contact us.

Guarantee

  • Fellow mushroom farmers, have had a lot of success in their 'grow'. However, if things are going wrong, we offer exemplary support in helping people be successful. If it's a problem that has from our error, we have a replacement policy so can send you a new one.
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